Remote Customer Service Representative - Level 1

Pay: $22/hour
Schedule: Monday-Friday, 10:30 AM - 7:00 PM
Type: Temp-to-hire (4-6 months on contract)

Job Overview

A leading healthcare technology provider is seeking a Remote Customer Service Representative to join their team. This role involves high-volume inbound calls, order processing, and customer support for medical professionals. Ideal candidates are detail-oriented, tech-savvy, and thrive in a fast-paced, team-driven environment.

Key Responsibilities

• Handle ~72 inbound calls/day
• Process orders for products and services
• Provide order status updates and resolve inquiries
• Communicate via phone, email, and chat
• Update customer records in CRM and ERP systems
• Notify customers of out-of-stock items
• Participate in training and occasional overtime

Qualifications

• High School Diploma or GED
• 2-3 years of call center customer service experience
• Strong verbal and written communication skills
• Ability to multitask across systems while on calls
• Experience with Salesforce, Outlook, Word, and Excel preferred
• B2B customer service experience is a plus
• Must have a quiet workspace and reliable internet
• Must be able to work training schedule M-F 8 to 4:30

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.